CONTRACT
If you make a booking with Casa Amelia, a binding contract will come into
existence when we issue and send you a written confirmation of booking.
Your contract with us will be governed by Spanish law and subject to the
jurisdiction of the Spanish courts of law. The contract is made with the
person named on the Confirmation of Booking, who must be over 18, and
who is deemed responsible for informing all members of the party about
all matters relating to the booking.
PAYMENT
Bookings will be confirmed on receipt of the appropriate deposit payment
(or faxed or e-mailed proof of bank transfer thereof). Upon receipt of
the appropriate deposit payment, a Confirmation of Booking will be issued
by Casa Amelia detailing the total cost of the booking, the amount paid
and how much remains to be paid (final payment).
The final payment must be paid four weeks before commencement of the holiday. If it is not paid on time we reserve the right to cancel the booking, retain the deposit and apply cancellation charges as described below.
PRICES
We will absorb the the first 2% of any cost increase caused by currency
fluctuations or taxation rate changes, including IVA (VAT), but thereafter
a surcharge may be made. If the surcharge represents more than 5% of the
holiday price then you may cancel and receive a full refund of all monies
paid.
CANCELLATION
Any cancellation must be notified to us in writing (this includes e-mail)
by the person who has contracted the holiday. If such notification is
received more than 28 days before the holiday commencement date, only
the deposit will be retained by us. Otherwise the following charges apply,
which are based on the expenses and charges suffered by us as a result
of cancellation: 21-28 days before, 50%; 15-21 days before 75%; 14 days
or less, 100%.
Please note that we very strongly recommend that all members of the holiday party obtain appropriate travel and personal insurance cover.
It may very occasionally be necessary for Casa Amelia to cancel bookings. In such an event we will refund all monies paid in full.
AMENDMENTS
If you wish to alter or amend the booking, we will always do our best
to comply with the request. However, changes of dates of bookings may
be treated as cancellations and such amendments may be subject to additional
charges. Occasionally a change may have to be made by us to confirmed
arrangements after a booking has been made. If a major change becomes
necessary which we consider could seriously affect the enjoyment of the
holiday, we will give you the option of accepting the changed arrangements
or a cancellation of the booking with full refund of all monies paid.
PARTY
SIZE
Under no circumstances may more than the maximum number of persons (including
children) as stated in the accommodation description occupy the property,
except by prior written agreement with us. Failure to observe this condition
is deemed to constitute a cancellation of the booking by you and Casa
Amelia. We reserve the right to refuse admittance or terminate the booking
and apply the appropriate cancellation charges. You are not permitted
to bring animals to Casa Amelia.
RESPONSIBILITIES
We have taken all reasonable measures to make sure that the holidays offered
on this web site have been properly arranged and that the suppliers of
the services included maintain reasonable standards. However, Casa Amelia
acts only as an agent and cannot be held responsible for the actions of
carriers, providers or organisers of activities and courses. We are specifically
not responsible for events outside our reasonable control or if there
has been no fault by Casa Amelia. Nevertheless, we will always endeavour
to immediately rectify any cause for dissatisfaction during your stay
whenever you notify us (see "Complaints" below).
The client is responsible for any area of Casa Amelia occupied and is expected to take reasonable care of it and to leave it in a clean and tidy condition. Any damages are the responsibility of the client and their cost shall be refundable on demand. If the property occupied is left in an unreasonable state and requires extra cleaning, we reserve the right to charge you that cost.
SECURITY
DEPOSITS
A security deposit is required for the rent of children's equipment. We
reserve the right to deduct any related charges from this deposit if items
are broken or need to be replaced. Otherwise the deposit will be refunded
in full within three weeks after the end of the holiday. You are asked
to kindly replace breakages prior to departure.
HEALTH
While personal insurance for accident, illness and injury is highly recommended,
European Union nationals please note that national health service is provided
to them free in Spain. You should bring with you an "E111" form
for each member of the party to be able to legally claim this service.
In the UK this form is available from Post Office.
COMPLAINTS
We do not wish to have dissatisfied customers but in the event that you
are not entirely satisfied with the services offered, you should contact
us in the first instance. This will give us the opportunity to put matters
right during your stay. If the problem cannot be resolved during the holiday
period, the client should contact us in writing within 14 days of returning
from your holiday and we will do our best to resolve the matter.
LIABILITY
We cannot be held liable to accept responsibility for death, bodily injury
or illness on holiday unless it is proved that it is due to the negligence
of ourselves or our employees and brought to our attention with three
months of your return from holiday.
LAW
AND JURISDICTION
These terms and conditions of contract and all matters arising therefrom,
are subject to Spanish Law and to the jurisdiction of the Spanish courts.
Main sections of the Casa Amelia website:
About the area
Welcome packs and catering - Our organic farm project
Useful information - Useful websites - How to contact us
